Dash Cam FAQ's

Please contact the KENWOOD Dispatch Team with your request and we will be happy to help. Please note that this email address is only for items being dispatched.

• Email: kenwoodshop@uk.jvckenwood.com

If you require our Technical / Customer Relations Teams please click the link below to contact our , and someone will get back to you ASAP. Open Monday to Friday, 9 am to 4 pm, excluding Bank Holidays.

NOTE: If you have not received a reply, please check your spam/junk folder, as sometimes our responses can go into this folder.

• Contact Technical / Customer Relations Teams

Click below to contact our Technical / Customer Relations Teams, and someone will get back to you ASAP. Open Monday to Friday, 9 am to 4 pm, excluding Bank Holidays.

NOTE: If you have not received a reply, please check your spam/junk folder, as sometimes our responses can go into this folder.

• Click to contact us

If you have not received a reply, please check your spam/junk folder, as sometimes our responses can go into this folder.

Open Monday to Friday, 9 am to 4 pm, excluding Bank Holidays.

Otherwise, you may have inputted an incorrect contact email address. Therefore, please contact us again, and ensure your contact email address is correct.

• Click to contact us

Please note that we can only accept orders which will be delivered within:

• Main UK
• Scotland
• Wales

DPD shipping to your door. Not going to be in? No problem. DPD will email you on the day of your delivery, allowing you to select a local shop drop-off point in your area. Or, simply download their DPD app and track your parcel and make any changes directly.

Download the DPD App from:

• Android devices - Goggle Play store
• Apple App Store

Please note that we only deliver within mainland England, Scotland & Wales.

Our products come with a KENWOOD manufacturer's 1-year warranty from the date of supply for parts and labour. Unless you have purchased an extended warranty at time of purchase.

Click below to contact our Technical / Customer Relations Teams, and someone will get back to you ASAP. Open Monday to Friday, 9 am to 4 pm, excluding Bank Holidays.

NOTE: If you have not received a reply, please check your spam/junk folder, as sometimes our responses can go into this folder.

• Click to contact us

As soon as you have placed an order you will receive an order confirmation via the email you inputted on your order.

If you have not received this please check your junk/spam folder as sometimes this email may have gone into this folder.

If the billing address doesn't match your bank's address on file for you, then your bank will reject your payment.

Please ensure you input the correct billing address. This address can be found on any bank statements, letters sent to you from your bank, or login to your bank and check the address you have registered with them.

If you wish to have the goods delivered to an alternative address to your billing address, please input this address in the delivery address section.

Click below to contact our Technical / Customer Relations Teams, and someone will get back to you ASAP. Open Monday to Friday, 9 am to 4 pm, excluding Bank Holidays.

NOTE: If you have not received a reply, please check your spam/junk folder, as sometimes our responses can go into this folder.

• Click to contact us

Please contact our Parts Distributor who may be able to supply you.

Fullers Ltd
Email: spares@carradiorepairs.co.uk
Tel no: 01728 746500

Our products come with a KENWOOD manufacturer's 1-year warranty from the date of supply for parts and labour.

Unless you have purchased an extended warranty at time of purchase.

Click below to contact our Technical / Customer Relations Teams, and someone will get back to you ASAP. Open Monday to Friday, 9 am to 4 pm, excluding Bank Holidays.

NOTE: If you have not received a reply, please check your spam/junk folder, as sometimes our responses can go into this folder.

Ensure you include this information:

• KENSP order reference
• Model number
• Purchased date 

• Click to contact us

No, if using the optional CA-DR1030 hardwire power kit or a dash cam bundle which includes the hardwire kit – then this will monitor the battery voltage and switch off the supply to the camera when the battery level falls below a threshold voltage.

If using the cigar lighter power cord, then these accessory power sockets are usually only live when the car is turned on; if this is not the case, then you should unplug the cigar lighter power cord when exiting the vehicle.

Please contact our Parts Distributor who may be able to supply you.

Fullers Ltd
Email: spares@carradiorepairs.co.uk
Tel no: 01728 746500

Yes, the Time & Date stamp will be turned ON by default; though this can be turned OFF within the menu system.

Click below to visit the download site for the KENWOOD Video Player Desktop Software. Available for PC's & MAC's.

• Click here for more information

Click below to go to the firmware & software page for all dash cams.

• Click here for more information

Click below to go to the instruction manual page for all dash cams, rear view cameras, DAB aerial installation manual and hardwire kit.

• Click here for more information

No, make sure that you save any video footage on your PC/MAC before you format the SD-card.

• Black Edition / DRV-A601W Card spec is: 8GB – 256GB; recommended speed is: UHS speed class 3 (U3); micro-SDXC; exFAT/FAT32
• DRV-A501W Card spec is: 8GB – 256GB; speed class = Class 10; micro-SDXC/micro-SDHC; exFAT/FAT32
• DRV-A301W Card spec is: 8GB – 256GB; speed class = Class 10; micro-SDXC; exFAT/FAT32
• DRV-A201 Card spec is: 8GB – 128GB; speed class = Class 10; micro-SDXC; exFAT/FAT32B
• DRV-A100 Card spec is: 8GB – 32GB; speed class = Class 10; micro-SDHC; FAT32

Yes, you can use the suction cup mount in one vehicle and the adhesive pad mount in the other. Then use the cigar light adapter provided as power.

• Black Edition / DRV-A601W: Compatible with the KCA-R200
• DRV-A501W / DRV-A700W: Compatible with the KCA-R100
• DRV-A301W: Not compatible with any rear view camera
• DRV-A201: Not compatible with any rear view camera
• DRV-A100: Not compatible with any rear view camera
• DRV-N520: Not compatible with any rear view camera

No, you need to purchase a dash cam bundle which includes the rear view camera.

• Click for more information

If you already have a KENWOOD dash cam which is compatible with a rear view camera then you can purchase the rear view camera separately.

• Black Edition / DRV-A601W: Compatible with the KCA-R200
• DRV-A501W / DRV-A700W: Compatible with the KCA-R100

Unfortunately our rear view cameras can only be used inside the vehicle as they are not waterproof.

Yes, the camera does record sound as well – this function can be turned off within the menu, but the default is ON

You will need to purchase the optional extra CA-DR1030 hardwire fitting kit, or a dash cam bundle which includes the hardwire kit.

This hardwire kit will enable a permanent power supply without draining your battery and actives Smart Parking Mode.

Links:

• CA-DR1030 hardwire kit
• Dash Cam Bundles including hardwire kit

Compatible dash cams are:

• Black Edition / DRV-A601W
• DRV-A501W
• DRV-A301W
• DRV-A700W

The KENWOOD dash Cam Manager App is compatible with iPhones and Android smartphones.

• For more information click here

Please contact our Parts Distributor who may be able to supply you.

Fullers Ltd
Email: spares@carradiorepairs.co.uk
Tel no: 01728 746500

Yes, a tinted windows on a vehicle will not cause a problem for the dash cam or rear view camera.