Refund policy

Other useful links: Terms & Conditions | Shipping Policy | Privacy Policy

14-Day Refund Policy 
 Carefully read the details below on the refund policy and procedure. 

To be eligible for a refund, you must return the product in its original packaging, which must be unopened and in the same condition that you received it.

Sale items (if applicable)
Items marked as non-refundable on the website cannot be returned for a refund.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

To complete your return, we require the following:

  1. Full name
  2. Invoice address
  3. Email address
  4. A copy of your purchase receipt
  5. Reason for return

Please ensure the product is returned in its original shipping bag or alternative suitable packaging.

For full details of our Terms & Conditions, please click here.

We advise you to return the product via a tracked delivery service, e.g. Royal Mail Special Delivery or Courier service.

Please return goods under the 14-Day Refund Policy to;

KENWOOD Dash Cam Refund Dept
1M Millfield, Woodshots Meadow,
Croxley Park,
Watford,
WD18 8YX

Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approval is agreed upon, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method as soon as possible.

If not agreed, we will contact you to ask what you would like us to do with your returned product.

Late or missing refunds (if applicable)

If you haven’t received a refund, first recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please get in touch with us at kenwoodsupport